Running a group practice takes more than clinical excellence—it takes structure, clarity, and airtight systems. This comprehensive, fully editable 40+ page Policy & Procedures Manual is designed specifically for therapy group practice owners who want to protect their business, streamline operations, and onboard with confidence.
What’s Included:
This manual is the result of years of real-world experience running a thriving group practice. Inside, you'll find everything you need to confidently manage a team, stay compliant with legal and ethical standards, and keep your daily operations running smoothly. Why pay thousands for coaching when you can get proven systems, ready to implement, all in one place?
Key Sections Include:
Administrative Protocols: Attendance, voicemail, communication expectations, email policies, and more
HR & Employment Policies: Dress code, equal opportunity, criminal record expectations, illness/emergency procedures, vacations, and termination
Privacy & Security: Client confidentiality, document protection
Clinical Procedures: Session length, documentation requirements, handling no-shows, first sessions, managing Jane App, and clinical standards
Marketing & Client Retention: Social media, referrals, and client engagement systems
Crisis & Operational Challenges: Critical incidents, inclement weather, out-of-province clients, tech issues, and more
Legal & Ethical Considerations for Canadian Counsellors
Templates & Scripts: Booking scripts for different therapy types, consultation call scripts, communication templates
Whether you're onboarding new therapists, navigating day-to-day operations, or scaling your business, this manual gives you the structure and peace of mind you need.
Perfect for:
Established group practice owners
Supervisors and clinical directors
Solo practicitioners looking to open up a group practice
Format:
Delivered as a fully editable 40 + page document so you can customize to fit your team’s unique culture and needs.
Why This Manual?
✅ Saves You Time – No need to create policies from scratch. Many practice owners are busy and may not have the time to create policies and procedures from scratch. Creating a solid 40-page manual from scratch could easily take anywhere from 40 to 100+ hours. A pre-made manual saves you hours of work.
✅ Ensures Legal & Ethical Compliance – Stay aligned with Canadian and provincial regulations. With the complex regulatory landscape, therapy practice owners need to ensure that their policies align with regulations. A well-crafted manual can help you stay compliant.
✅ Boosts Professionalism – Set clear expectations for your team. Whether you are a new or existing practice owner, you want to ensure you present yourself professionally to your independent contractors and clients. A well-structured, comprehensive manual can boost your credibility.
✅ Fully Customizable – You will receive a fully editable manual allowing you to tailor it to your specific needs and the nuances of your practice.
Perfect For:
✔ New Group Practice Owners – Lay a solid foundation for your business.
✔ Established Practices – Upgrade & streamline your existing policies.
✔ Therapists Hiring Independent Contractors – Protect your practice legally & professionally.
✔ Practices in All Provinces – Fully customizable to meet the unique requirements of your region.
I get it — you want to know exactly what you're investing in.
That’s why I'm happy to offer a free sample preview of the manual before you purchase!
I know how important it is to feel confident in your resources, especially when it comes to building and protecting your practice.
Click here for your sample preview:
What Practice Owners Are Saying...
"This manual gave me so much peace of mind. As a new group practice owner, I didn’t even know where to start. Having all the HR, clinical, and operational policies laid out made onboarding my first contractors so much easier."
— Samantha L., MSW, RSW, Toronto
"I can't believe how much time this manual saved me. I was overwhelmed trying to create policies for my new group practice, and this gave me a clear roadmap. Worth every penny!"
— Jessica M., Registered Psychotherapist, Ontario
"This manual made the overwhelming process of launching a group practice feel manageable. The templates alone were a game-changer for my hiring and onboarding systems."— Claire B., LPC, Alberta
"Professional, thorough, and easy to customize. I appreciated that the manual was written with Canadian regulations in mind — it made adapting it to my province simple."
— David P., Psychologist, British Columbia
"I've paid thousands for coaching programs that didn’t give me half the practical tools this manual provided. It's a must-have for anyone thinking of expanding into a group practice."
— Melissa K., Counselling Therapist, Nova Scotia
Join dozens of Canadian practice owners who are growing with confidence — Get the Manual Today!
This resource is intended to serve as a general guide. It is your responsibility to ensure compliance with all applicable provincial, federal, and licensure requirements. Please consult with an employment lawyer to review and approve any content before implementing it in your practice.
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