Privacy Policy
Effective Date: July 2020
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Couples Therapy Centre (“we,” “our,” or “the Centre”) is committed to protecting the privacy and confidentiality of all personal information collected from clients, website visitors, and individuals who engage with our services. This Privacy Policy explains how we collect, use, store, and safeguard your information, as well as your rights regarding your data.
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1. Information We Collect
We may collect personal information in the following ways:
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Client Intake & Services: Name, contact information, date of birth, billing information, health history, and other details necessary for providing psychotherapy and counselling services.
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Website & Online Forms: Information voluntarily submitted through contact forms, newsletter sign-ups, or online scheduling.
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Automatic Data Collection: IP address, browser type, cookies, and usage data when you access our website.
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2. Use of Information
The information collected is used to:
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Provide safe and effective counselling and psychotherapy services.
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Communicate with clients regarding appointments, billing, and service updates.
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Maintain clinical records in compliance with regulatory standards.
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Improve our website, services, and client experience.
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Meet professional, ethical, and legal obligations.
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3. Confidentiality & Disclosure
All clinical information shared within therapy sessions is confidential, except in circumstances where disclosure is required by law, including:
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Risk of serious harm to yourself or others.
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Suspected abuse or neglect of a child, dependent adult, or elder.
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Court orders or legal proceedings requiring disclosure.
Outside of these limits, your information will not be shared without your explicit, informed consent.
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4. Cookies & Website Tracking
Our website may use cookies and similar technologies to enhance user experience and track website performance. You may choose to disable cookies in your browser settings, though some features of the website may not function properly.
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5. Third-Party Services & Links
Our website may contain links to external websites or use third-party services (e.g., scheduling, payment processing). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their policies before providing personal information.
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6. Data Storage & Security
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Clinical records are stored securely in compliance with the College of Registered Psychotherapists of Ontario (CRPO) standards and applicable Canadian privacy laws (PHIPA, PIPEDA).
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Electronic records are password-protected and encrypted when possible.
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Paper files, if used, are kept in locked cabinets with limited access.
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Records are retained for the legally required period and securely destroyed thereafter.
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7. Consent
By engaging in services at Couples Therapy Centre or by using our website, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy. Consent may be withdrawn at any time, subject to legal and contractual obligations.
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8. Your Rights
You have the right to:
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Access and request corrections to your personal information.
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Withdraw consent for the use of your personal information, within legal limits.
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File a complaint if you believe your privacy rights have been violated.
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9. Updates to this Policy
We may update this Privacy Policy from time to time. The most recent version will always be posted on our website with the effective date indicated.
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10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
Couples Therapy Centre
16 Mountainview Rd S, Suite 302
Georgetown, Ontario
L7G 4K1
416 949 989